:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#eef9fb;--panel:#fff;--ink:#00384d;--muted:#5c7280;--line:#d9edf2;--line-strong:#b9dce5;--accent:#00384d;--accent-strong:#00293a;--accent-soft:#e5f5f8;--blue:#004c6a;--cyan:#59c2d8;--coral:#ef6b51;--coral-soft:#ffbeac;--danger:#b42318;--danger-soft:#fff0ee;--warning:#a04731;--warning-soft:#fff2ed;--navigation:#004c6a;--navigation-strong:#00384d;--shadow:0 18px 45px #00384d21}body[data-interface-theme]{--bg:var(--ui-surface);--ink:var(--ui-navigation);--muted:color-mix(in srgb, var(--ui-navigation) 68%, #fff);--line:color-mix(in srgb, var(--ui-navigation) 14%, #fff);--line-strong:color-mix(in srgb, var(--ui-navigation) 24%, #fff);--accent:var(--ui-primary);--accent-strong:color-mix(in srgb, var(--ui-primary) 82%, #000);--accent-soft:color-mix(in srgb, var(--ui-accent) 11%, #fff);--blue:var(--ui-navigation);--cyan:var(--ui-accent);--coral:var(--ui-primary);--coral-soft:color-mix(in srgb, var(--ui-primary) 40%, #fff);--warning:color-mix(in srgb, var(--ui-primary) 74%, #000);--warning-soft:color-mix(in srgb, var(--ui-primary) 10%, #fff);--navigation:var(--ui-navigation);--navigation-strong:color-mix(in srgb, var(--ui-navigation) 82%, #000);--shadow:0 18px 45px color-mix(in srgb, var(--ui-navigation) 13%, transparent)}*{box-sizing:border-box}html,body{min-height:100%}body{background:var(--bg);color:var(--ink);margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}.login-shell{justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login-panel{background:var(--panel);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:8px;gap:18px;width:100%;max-width:380px;padding:28px;display:grid}.login-mark{background:var(--accent-soft);border:1px solid var(--line-strong);color:var(--blue);border-radius:8px;justify-content:center;align-items:center;width:42px;height:42px;display:flex}h1,h2,p{margin:0}.login-panel h1{font-size:28px;font-weight:680}label{color:var(--muted);gap:7px;font-size:13px;font-weight:620;display:grid}input,textarea,select{border:1px solid var(--line-strong);color:var(--ink);background:#fff;border-radius:6px;outline:none;width:100%;padding:10px 11px}textarea{resize:vertical;min-height:42px}input:focus,textarea:focus,select:focus,.ProseMirror-focused{border-color:var(--cyan);box-shadow:0 0 0 3px #59c2d833}@keyframes cali-spin{to{transform:rotate(360deg)}}@keyframes hydrate-pulse{0%,to{background:#2563eb;border-color:#2563eb}50%{background:#60a5fa;border-color:#60a5fa}}.spin-icon{animation:.8s linear infinite 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[data-color=cyan]{color:#1688a0}.conversation-canvas-card-notes [data-color=green]{color:#2f8f5b}.conversation-canvas-card-notes [data-color=red]{color:#b42318}.conversation-canvas-card-notes [data-color=black]{color:#1e1e24}.canvas-empty{color:var(--muted);margin:0;padding:8px 2px;font-size:13px}.tickets-shell{gap:10px}.tickets-shell>.app-topbar{z-index:40;position:sticky;top:0}.tickets-shell .tickets-header{background:linear-gradient(var(--bg), var(--bg));border-bottom:1px solid var(--line);box-shadow:0 14px 0 var(--bg), 0 16px 22px #eef9fbf5;z-index:35;margin-inline:-2px;padding:8px 2px 10px;position:sticky;top:62px}.tickets-shell.list-mode .sheet-wrap{height:calc(100vh - 158px);min-height:360px}.tickets-shell.list-mode .sheet-table th{z-index:20;top:0}.tickets-header-right{grid-template-columns:minmax(220px,1fr) max-content;width:min(980px,72%)}.ghost-button.has-filter{background:var(--accent-soft);border-color:var(--cyan);color:var(--blue)}.tickets-table td:not(.row-actions){overflow-wrap:anywhere;word-break:break-word}.tickets-table .row-actions{text-align:center;vertical-align:top;display:table-cell}.tickets-table .row-actions .icon-button{margin:0 auto}.tickets-table td small{color:var(--muted);-webkit-line-clamp:3;overflow-wrap:anywhere;-webkit-box-orient:vertical;margin-top:4px;font-size:12px;line-height:1.3;display:-webkit-box;overflow:hidden}.ticket-date-cell{color:var(--muted);font-size:12px;line-height:1.3}.ticket-title-button{color:var(--blue);cursor:pointer;font:inherit;-webkit-line-clamp:3;overflow-wrap:anywhere;text-align:left;background:0 0;border:0;-webkit-box-orient:vertical;width:100%;padding:0;font-weight:400;line-height:1.35;text-decoration:none;display:-webkit-box;overflow:hidden}.ticket-title-button:hover{color:var(--coral)}.ticket-status-pill,.ticket-priority,.ticket-incident-type{border:1px solid var(--ticket-status-border,var(--line-strong));border-radius:999px;justify-content:center;min-width:86px;padding:5px 9px;font-size:12px;font-weight:760;display:inline-flex}.ticket-status-pill{background:var(--ticket-status-bg,var(--accent-soft));color:var(--ticket-status-text,var(--blue))}.ticket-pill-select{appearance:none;cursor:pointer;text-align:center;background-image:linear-gradient(45deg,#0000 50%,currentColor 50%),linear-gradient(135deg,currentColor 50%,#0000 50%);background-position:calc(100% - 13px),calc(100% - 8px);background-repeat:no-repeat;background-size:5px 5px,5px 5px;min-height:28px;padding:5px 24px 5px 9px;line-height:1.2}.ticket-pill-select:disabled{cursor:progress;opacity:.62}.ticket-pill-empty{border-color:var(--line);color:var(--muted);background-color:#fff}.ticket-assignee-pill{background:var(--ticket-user-color,#dce8ef);color:var(--ticket-user-text,var(--blue));text-overflow:ellipsis;white-space:nowrap;border:1px solid #00384d1f;border-radius:999px;justify-content:center;align-items:center;max-width:100%;min-height:28px;padding:5px 9px;font-size:12px;font-weight:760;line-height:1.2;display:inline-flex;overflow:hidden}.ticket-assignee-select{background-color:var(--ticket-user-color,#dce8ef);color:var(--ticket-user-text,var(--blue));border-color:#00384d1f;min-width:128px;max-width:100%;font-weight:760}.ticket-assignee-select.ticket-assignee-empty{border-color:var(--line);color:var(--muted);background-color:#0000}.ticket-assignee-cell{position:relative;overflow:visible}.ticket-assignee-pill-button{background:var(--ticket-user-color,#dce8ef);color:var(--ticket-user-text,var(--blue));cursor:pointer;text-overflow:ellipsis;white-space:nowrap;border:1px solid #00384d1f;border-radius:999px;justify-content:center;align-items:center;min-width:86px;max-width:100%;min-height:28px;padding:5px 11px;font-size:12px;font-weight:760;line-height:1.2;display:inline-flex;overflow:hidden}.ticket-assignee-pill-button.empty{border-color:var(--line);color:#0000;background:0 0}.ticket-assignee-pill-button:disabled{cursor:progress;opacity:.62}.ticket-assignee-menu{border:1px solid var(--line);z-index:35;background:#fff;border-radius:8px;gap:6px;min-width:170px;padding:8px;display:grid;position:absolute;top:calc(100% + 6px);left:0;box-shadow:0 16px 35px #00384d29}.ticket-assignee-clear-button{border:1px solid var(--line);color:var(--muted);cursor:pointer;background:0 0;border-radius:999px;justify-content:center;justify-self:end;align-items:center;width:54px;height:28px;padding:0 12px;display:inline-flex}.ticket-assignee-clear-button:hover{color:var(--danger);border-color:#ffc8c2}.ticket-assignee-menu-item{background:var(--ticket-user-color,#dce8ef);color:var(--ticket-user-text,var(--blue));cursor:pointer;text-align:left;white-space:nowrap;border:1px solid #00384d1f;border-radius:999px;min-height:28px;padding:5px 10px;font-size:12px;font-weight:760;line-height:1.2}.ticket-assignee-menu-item:hover{filter:brightness(.98)}.ticket-assignee-menu-item.muted{border-color:var(--line);color:var(--muted);background:0 0}.ticket-status-new{--ticket-status-bg:#eef9fb;--ticket-status-border:#bce9f1;--ticket-status-card-bg:#f7fdff;--ticket-status-card-border:#bce9f1;--ticket-status-text:#004c6a}.ticket-status-reviewing{--ticket-status-bg:#edf4ff;--ticket-status-border:#a9c8f5;--ticket-status-card-bg:#f7fbff;--ticket-status-card-border:#a9c8f5;--ticket-status-text:#2d5b9a}.ticket-status-waiting_on_client{--ticket-status-bg:#fff5d6;--ticket-status-border:#f4cf65;--ticket-status-card-bg:#fffaf0;--ticket-status-card-border:#f4cf65;--ticket-status-text:#7b5500}.ticket-status-resolving{--ticket-status-bg:#f4edff;--ticket-status-border:#c9b6f2;--ticket-status-card-bg:#fbf7ff;--ticket-status-card-border:#c9b6f2;--ticket-status-text:#5b3f91}.ticket-status-resolved{--ticket-status-bg:#e9f8ee;--ticket-status-border:#9bd9ac;--ticket-status-card-bg:#eaf8ef;--ticket-status-card-border:#9bd9ac;--ticket-status-text:#256237}.ticket-status-validated_by_client{--ticket-status-bg:#e6fbf4;--ticket-status-border:#8bdcc4;--ticket-status-card-bg:#f0fcf8;--ticket-status-card-border:#8bdcc4;--ticket-status-text:#176450}.ticket-status-rejected_by_client{--ticket-status-bg:var(--danger-soft);--ticket-status-border:#ffc8c2;--ticket-status-card-bg:#fff7f6;--ticket-status-card-border:#ffc8c2;--ticket-status-text:var(--danger)}.ticket-status-discarded{--ticket-status-bg:#f7f8fa;--ticket-status-border:#e2e6ea;--ticket-status-card-bg:#fcfcfd;--ticket-status-card-border:#e2e6ea;--ticket-status-text:#66717d}.ticket-priority-low{color:#004c6a;background:#eef9fb}.ticket-priority-medium{color:#7b5500;background:#fff5d6}.ticket-priority-high{background:var(--danger-soft);color:var(--danger)}.ticket-incident-behavior{color:#5b3f91;background:#f4edff;border-color:#c9b6f2}.ticket-incident-functionality{color:#2d5b9a;background:#edf4ff;border-color:#a9c8f5}.ticket-incident-information{color:#004c6a;background:#eef9fb;border-color:#bce9f1}.ticket-incident-connectivity{color:#7b5500;background:#fff5d6;border-color:#f4cf65}.ticket-incident-data_crm{color:#256237;background:#e9f8ee;border-color:#9bd9ac}.ticket-incident-crm{color:#b5472f;background:#fff0ea;border-color:#ffb7a7}.ticket-notes-cell,.ticket-canvas-card-notes{color:var(--muted);-webkit-line-clamp:3;overflow-wrap:anywhere;white-space:pre-wrap;-webkit-box-orient:vertical;margin:0;font-size:12px;line-height:1.35;display:-webkit-box;overflow:hidden}.ticket-list-text{-webkit-line-clamp:3;overflow-wrap:anywhere;white-space:pre-wrap;-webkit-box-orient:vertical;margin:0;font-size:12px;line-height:1.35;display:-webkit-box;overflow:hidden}.ticket-notes-cell [data-color=orange],.ticket-canvas-card-notes [data-color=orange]{color:#ef6b51}.ticket-notes-cell [data-color=blue],.ticket-canvas-card-notes [data-color=blue]{color:#00384d}.ticket-notes-cell [data-color=cyan],.ticket-canvas-card-notes [data-color=cyan]{color:#1688a0}.ticket-notes-cell [data-color=green],.ticket-canvas-card-notes [data-color=green]{color:#2f8f5b}.ticket-notes-cell [data-color=red],.ticket-canvas-card-notes [data-color=red]{color:#b42318}.ticket-notes-cell [data-color=black],.ticket-canvas-card-notes [data-color=black]{color:#1e1e24}.ticket-canvas{grid-auto-columns:minmax(270px,1fr);grid-auto-flow:column;align-items:stretch;gap:12px;min-width:0;min-height:520px;padding-bottom:4px;display:grid;overflow:visible}.ticket-canvas-column{border:1px solid var(--line);background:#f6fbfc;border-radius:8px;grid-template-rows:max-content 1fr;min-width:270px;min-height:520px;display:grid;position:relative;overflow:visible}.ticket-canvas-column.drop-target{border-color:var(--cyan);background:#eef9fb;box-shadow:inset 0 0 0 1px #59c2d873}.ticket-canvas-column-header{border-bottom:1px solid var(--line-strong);background:#e5f5f8;border-radius:8px 8px 0 0;padding:10px;box-shadow:0 -10px #f6fbfc,0 8px 16px #00384d14}.tickets-shell.kanban-mode .ticket-canvas-column-header{z-index:32;position:sticky;top:124px}.ticket-canvas-column-header div{justify-content:space-between;align-items:center;gap:10px;display:flex}.ticket-canvas-column-header h3{font-size:14px;line-height:1.25}.ticket-canvas-column-header span{border:1px solid var(--line);color:var(--muted);text-align:center;background:#fff;border-radius:999px;min-width:30px;padding:3px 8px;font-size:12px;font-weight:760}.ticket-canvas-column-body{align-content:start;gap:8px;padding:10px;display:grid;overflow:visible}.ticket-canvas-card{cursor:grab;margin:0}.ticket-canvas-card.dragging{opacity:.45}.ticket-canvas-card.moving{cursor:progress;opacity:.65}.ticket-canvas-card-button{background:var(--ticket-status-card-bg,#fff);border:1px solid var(--ticket-status-card-border,var(--line));color:var(--ink);text-align:left;border-radius:8px;gap:5px;width:100%;padding:10px;display:grid;box-shadow:0 8px 24px #00384d0f}.ticket-canvas-card-button:disabled{cursor:progress}.ticket-canvas-card-button:hover{border-color:var(--cyan)}.ticket-canvas-card-topline{grid-template-columns:max-content minmax(0,1fr);align-items:center;gap:5px;display:grid}.ticket-canvas-card-id{border:1px solid var(--line-strong);color:var(--blue);background:0 0;border-radius:999px;padding:3px 7px;font-size:12px;font-weight:760;line-height:1.1}.ticket-canvas-card-pills{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:5px;min-width:0;display:flex}.ticket-canvas-mini-pill{border:1px solid var(--line-strong);border-radius:999px;padding:3px 6px;font-size:10px;font-weight:760;line-height:1.1;display:inline-flex}.ticket-canvas-card-button strong{overflow-wrap:anywhere;font-size:14px;font-weight:520;line-height:1.25}.ticket-canvas-card-meta,.ticket-canvas-card-due{color:var(--muted);font-size:12px;line-height:1.3}.ticket-canvas-card-created{color:var(--muted);font-size:11px;line-height:1.25}.ticket-canvas-card-org{color:var(--muted);font-size:10px;line-height:1.2}.ticket-canvas-card-meta-row{grid-template-columns:minmax(0,1fr) max-content;align-items:center;gap:8px;display:grid}.ticket-canvas-assignee-pill{background:var(--ticket-user-color,#dce8ef);color:var(--ticket-user-text,var(--blue));text-overflow:ellipsis;white-space:nowrap;border-color:#00384d1f;max-width:112px;overflow:hidden}.ticket-canvas-card-due{color:var(--coral);font-weight:720}.ticket-filter-dialog{width:min(720px,100%);max-width:720px}.tickets-load-more{border:1px solid var(--line);color:var(--blue);cursor:pointer;background:#fff;border-radius:6px;width:100%;min-height:42px;margin-top:10px;font-size:13px;font-weight:760}.tickets-load-more:hover{border-color:var(--cyan);background:#f8fbfd}.tickets-load-more:disabled{color:var(--muted);cursor:progress}.date-range-filter{color:var(--muted);gap:6px;min-width:0;font-size:13px;font-weight:620;display:grid;position:relative}.date-range-trigger{border:1px solid var(--line-strong);color:var(--muted);text-align:left;background:#fff;border-radius:6px;grid-template-columns:max-content minmax(0,1fr);align-items:center;gap:8px;min-height:38px;padding:0 10px;display:grid}.date-range-trigger.has-value{color:var(--blue)}.date-range-trigger span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.date-range-popover{border:1px solid var(--line-strong);box-shadow:var(--shadow);z-index:30;background:#fff;border-radius:8px;gap:10px;width:min(310px,86vw);padding:12px;display:grid;position:absolute;top:calc(100% + 6px);left:0}.date-range-calendar-header{grid-template-columns:max-content 1fr max-content;align-items:center;gap:8px;display:grid}.date-range-calendar-header strong{color:var(--ink);text-align:center;text-transform:capitalize;font-size:14px}.date-range-weekdays,.date-range-calendar-grid{grid-template-columns:repeat(7,minmax(0,1fr));display:grid}.date-range-weekdays span{color:var(--muted);text-align:center;padding:3px 0;font-size:11px;font-weight:760}.date-range-calendar-grid{gap:2px 0}.date-range-day{color:var(--ink);background:0 0;border:0;border-radius:0;height:34px;padding:0;font-size:12px;font-weight:680}.date-range-day:hover{background:var(--accent-soft)}.date-range-day.outside{color:#a7b4bf}.date-range-day.in-range{color:var(--blue);background:#dff4f8}.date-range-day.range-start,.date-range-day.range-end{background:var(--blue);color:#fff;border-radius:999px}.date-range-actions{border-top:1px solid var(--line);justify-content:flex-end;align-items:center;gap:8px;padding-top:10px;display:flex}.ticket-columns-dialog{grid-template-rows:max-content minmax(0,1fr) max-content;max-height:calc(100vh - 40px);overflow:hidden}.ticket-columns-dialog .column-toggle-list{min-height:0;padding-right:4px;overflow-y:auto}.ticket-filter-grid,.ticket-form-grid{grid-template-columns:repeat(3,minmax(160px,1fr));gap:12px;display:grid}.ticket-filter-grid label,.ticket-form-grid label,.ticket-text-grid label{min-width:0}.ticket-dialog{gap:16px;width:min(1180px,100%);max-width:1180px}.ticket-dialog-header{background:var(--panel);z-index:9;margin:-18px -18px 0;padding:18px;position:sticky;top:-18px}.ticket-form-section{border:1px solid var(--line);border-radius:8px;gap:12px;padding:14px;display:grid}.ticket-form-section>h3{background:var(--blue);color:#fff;border-radius:7px 7px 0 0;align-items:center;min-height:30px;margin:-14px -14px 0;padding:6px 11px;font-size:12px;font-weight:760;display:flex}.ticket-form-grid.main{grid-template-columns:minmax(240px,1fr) repeat(3,minmax(150px,190px))}.ticket-text-grid{grid-template-columns:repeat(3,minmax(180px,1fr));gap:12px;display:grid}.ticket-text-grid.compact{grid-template-columns:repeat(2,minmax(220px,1fr))}.ticket-text-grid textarea{min-height:110px}.ticket-text-grid.compact textarea{min-height:90px}.ticket-root-causes{flex-wrap:wrap;gap:8px;display:flex}.ticket-root-causes label{border:1px solid var(--line);color:var(--ink);background:#fff;border-radius:999px;align-items:center;gap:7px;min-height:34px;padding:6px 10px;font-size:13px;font-weight:680;display:inline-flex}.ticket-root-causes input{width:14px;height:14px}.ticket-audit-line{color:var(--muted);margin:0;font-size:13px}.conversation-table{border-collapse:separate;border-spacing:0;table-layout:fixed;width:100%}.conversation-table th{border-bottom:1px solid var(--line-strong);border-right:1px solid var(--line);color:var(--ink);text-align:left;z-index:1;background:#e5f5f8;height:38px;padding:0 10px;font-size:12px;font-weight:760;position:sticky;top:0}.conversation-table td{border-bottom:1px solid var(--line);border-right:1px solid var(--line);vertical-align:top;padding:10px;line-height:1.4}.conversation-table td:last-child,.conversation-table th:last-child{text-align:center;width:94px}.conversation-table small,.conversation-table strong{display:block}.conversation-table small{color:var(--muted);overflow-wrap:anywhere;margin-top:4px;font-size:12px}.conversation-notes-cell{color:var(--muted);-webkit-line-clamp:5;overflow-wrap:anywhere;white-space:pre-wrap;-webkit-box-orient:vertical;margin:0;font-size:11px;line-height:1.35;display:-webkit-box;overflow:hidden}.conversation-notes-cell [data-color=orange]{color:#ef6b51}.conversation-notes-cell [data-color=blue]{color:#00384d}.conversation-notes-cell [data-color=cyan]{color:#1688a0}.conversation-notes-cell [data-color=green]{color:#2f8f5b}.conversation-notes-cell [data-color=red]{color:#b42318}.conversation-notes-cell [data-color=black]{color:#1e1e24}.contact-link{color:var(--blue);overflow-wrap:anywhere;text-underline-offset:3px;font-weight:700;-webkit-text-decoration:underline #004c6a59;text-decoration:underline 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h2{font-size:24px}.editor-surface .ProseMirror h3{font-size:19px}.editor-surface .ProseMirror ul,.editor-surface .ProseMirror ol{margin:0 0 14px;padding-left:28px}.editor-surface .ProseMirror blockquote{border-left:3px solid var(--coral);color:var(--blue);margin:18px 0;padding-left:14px}.editor-surface .ProseMirror [data-color=orange]{color:#ef6b51}.editor-surface .ProseMirror [data-color=blue]{color:#00384d}.editor-surface .ProseMirror [data-color=cyan]{color:#1688a0}.editor-surface .ProseMirror [data-color=green]{color:#2f8f5b}.editor-surface .ProseMirror [data-color=red]{color:#b42318}.editor-surface .ProseMirror [data-color=black]{color:#1e1e24}.editor-surface .ProseMirror .tableWrapper{margin:18px 0;overflow-x:auto}.editor-surface .ProseMirror table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:520px;font-size:14px;line-height:1.45}.editor-surface .ProseMirror th,.editor-surface .ProseMirror td{border:1px solid 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